Shipping and refund policy

FREE delivery within New Zealand on all orders over $45 NZD.

For orders under this amount, postage is just $5.90

For most destinations within New Zealand should be with you within 1-3 working days. For rural addresses, please allow for an extra 1-2 days for delivery

Sustainable Parcels

Your refill blend will be wrapped in recyclable sustainable FSC accredited paper bubble wrap for extra protection. Your plant-based parcel will then be delivered within its plant-based compostable bag.

Extra Security

For extra security, you can add a signature required service for just $2.00 to any free delivery orders. For orders under $45, signature required delivery is $6.90 including postage.

Returns & Refunds

If you change your mind about an order, we can cancel and refund a submitted order for you as long as it has not been dispatched. Please make sure you contact us with your order details as soon as possible.

Unwanted products can also be returned for a refund within 10 days of purchase as long as they are in original condition (unopened, unused, with undamaged packaging).

Should you have any issues with your product please contact us on customerservice@lifestream.co.nz