New Zealand Deliveries
FREE delivery within New Zealand on all orders over $80 NZD.
For orders under this amount, postage is just $5.90
For most destinations within New Zealand should be with you within 1-3 working days. For rural addresses, please allow for an extra 1-2 days for delivery
We do not deliver to PO Boxes or Private Bag addresses.
Extra Security
For extra security, you can add a signature required service for just $2.00 to any free delivery orders. For orders under $80, signature required delivery is $6.90 including postage.
Australian Deliveries
FREE delivery within Australia on all orders over $90 NZD.
For orders under this amount, postage is just $10 NZD.
Please allow approximately 2 weeks for deliveries to Australia.
Returns & Refunds
If you change your mind about an order, we can cancel and refund a submitted order for you as long as it has not been dispatched. Please make sure you contact us with your order details as soon as possible.
Unwanted products can also be returned for a refund within 10 days of purchase as long as they are in original condition (unopened, unused, with undamaged
packaging).
We cannot accept opened products back for a refund, nor can we accept products returned after our 10 day period.
If any products arrive at your door damaged or otherwise unusable, we will replace them at our cost upon receipt of photographic evidence from you.
Should you have any issues with your product please contact us on shop@lifestream.co.nz
XCOTTON Shipping Protection
Shop with peace of mind. XCOTTON Shipping Protection provides coverage for your parcel against loss, damage and delivery delays while it is in transit.
What's Covered
- Package lost in transit
- Package stolen or missing after delivery
- Package damaged in transit
- Package delayed
How to Lodge a Claim
If your parcel is covered by XCOTTON Shipping Protection, you can lodge a claim directly with XCOTTON using any of the following methods:
1. Online: Submit your claim through the XCOTTON claim portal.
https://sp.xcottons.com/parcel#/productProtection/protection-login
2. Email: Contact XCOTTON at support@xcottons.com
3. Confirmation email: Click the “Protection ID” link in your “Xcotton Shipping Protection Placed Successfully” email.
XCOTTON will respond to your claim within 24 hours and process payment or a replacement order within 2 business days once all required information has been received.
What's Not Covered
Some situations are not covered by XCOTTON Shipping Protection, including incorrect delivery addresses provided at checkout, items refused or returned (unless damaged), pre-existing product defects, and loss or damage caused by war, terrorism, strikes, government seizure or customs issues.